Erscheinungsdatum: 07/2011, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: Assessing Service Quality in Academic Libraries, Titelzusatz: User Perspective, Autor: Somaratna, Sajeewanie D., Verlag: VDM Verlag, Sprache: Englisch, Rubrik: Wirtschaft // Werbung, Marketing, Seiten: 152, Informationen: Paperback, Gewicht: 247 gr, Verkäufer: averdo
Erscheinungsdatum: 01.04.2017, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: Assessing the Role of Service Quality on Customer Satisfaction, Autor: Kuri, Cherinet Alemgena, Redaktion: Rao, R. Venkateshwar // Borji, Berhanu, Verlag: SPS, Sprache: Englisch, Rubrik: Betriebswirtschaft, Seiten: 76, Informationen: Paperback, Gewicht: 130 gr, Verkäufer: averdo
Erscheinungsdatum: 08/2011, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: Assessing Delivery of Service Quality at University of Gondar, Titelzusatz: From students' perspective, Autor: Hailu, Fentaye Kassa, Verlag: VDM Verlag, Sprache: Englisch, Rubrik: Wirtschaft // Werbung, Marketing, Seiten: 84, Informationen: Paperback, Gewicht: 142 gr, Verkäufer: averdo
Erscheinungsdatum: 14.08.2015, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: Assessing service quality of frist level hotels in the city of Gondar, Autor: Tesfaye, Sewnet // Sharma, Sukarn // Girma, Sileshi, Verlag: LAP Lambert Academic Publishing, Sprache: Englisch, Schlagworte: Ratgeber: Karriere und Erfolg // Bildungsberatung // Alphabetisierung in der Erwachsenenbildung: Handbuch // Lehrbuch // Rechenkompetenz in der Erwachsenenbildung: Handbuch, Rubrik: Briefe, Bewerbungen, Wiss. Arbeiten, Rhetorik, Seiten: 76, Informationen: Paperback, Gewicht: 130 gr, Verkäufer: averdo
Assessing Service Quality ab 53.99 € als epub eBook: Satisfying the Expectations of Library Customers Third Edition. 3. Auflage. Aus dem Bereich: eBooks, Fachthemen & Wissenschaft, Sprachwissenschaften,
We are living in an epidemic of disengagement and despair that calls us to action. Awakening Compassion at Work answers the call, showing us new ways to enliven the humanity of work and in so doing address the suffering of the world and create an innovative, optimistic, and engaged workforce. Scholars and consultants Monica Worline and Jane Dutton approach compassion in organizations through the lens of new research that helps us see what compassion is, how we can create it in our everyday work, and the benefits it offers to both individuals and organizations. They reveal why compassion is integral to recruiting and retaining talented people, essential to delivering high quality service and rapid innovation, and inextricably linked to engagement, collaboration, and adaptability. They even include a tool for assessing your organization's "compassion potential." This book gives us the tools to build skill in creating compassion and invigorating the humanity of our basic institutions. 1. Language: English. Narrator: Caroline Miller. Audio sample: http://samples.audible.de/bk/acx0/077739/bk_acx0_077739_sample.mp3. Digital audiobook in aax.
Six Sigma changed the face of manufacturing quality, creating excellence by reducing variance in finished goods, revolutionizing businesses, and boosting profits. Now, Human Sigma is poised to do the same for sales and service organizations. This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five new rules to bring excellence to the way employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together - not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. This means that good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential listening for today's global business leaders, Human Sigma shows how sales and service companies can flouris 1. Language: English. Narrator: Tom Parks. Audio sample: http://samples.audible.de/bk/brll/008600/bk_brll_008600_sample.mp3. Digital audiobook in aax.
The increasing pressure on the bottom line of healthcare provider organizations requires leaders who understand and can adeptly apply the basic principles of effective financial and operations management. To be successful in today's environment leaders must simultaneously improve quality and service while reducing expense. Improving Financial and Operations Performance: A Healthcare Leader's Guide is a collection of proven effective tips, tools, and techniques accumulated from real-world challenges and lessons learned logically organized to provide a straightforward approach to planning, assessing, managing, and monitoring a business enterprise to improve profitability.This book provides a clear, step-by-step "how to" approach for both new and experienced leaders seeking a leg up in tackling the myriad of common and complex challenges they are facing including conducting a budget variance analysis, managing labor and non-labor productivity and expense, performing a comprehensive financial condition analysis, growing profitable volume and market share, developing an effective business case for improving quality, and evaluating the financial impact of a future project. Written for clinical and administrative leaders working in the trenches, it provides practical and applicable tools with relevant, real-world, and replicable case study examples. The essential value of Improving Financial and Operations Performance: A Healthcare Leader's Guide is improving decision-making effectiveness, enhancing operations efficiency know-how, and developing strong financial management acumen to overcome the challenges in today's healthcare environment.Key Features:Author experience with extensive expertise as a former investor-owned hospital CEO, integrated health system vice president, managing director for the renowned turnaround experts, the Hunter Group, and graduate business school professor in management, finance, and economics.Realistic case examples to apply the key lessons through detailed practical and relevant case studies using clear step-by-step instructions.Calls-to-action at the end of each chapter with critical leadership imperatives to help prioritize and focus efforts on what matters most.Comprehensive glossary of key terms and concepts using plain easy to understand language.Appendices and Excel templates containing easy-to-use plug-and-play financial worksheets, checklists, best practice pathways, and performance assessments.